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Please read these booking terms and conditions carefully. They contain important information and set out your agreement with S.T.S.
S.T.S. is registered in Vietnam. The contract and all matter arising from it is subject to Vietnamese law and Vietnamese courts.
By booking a tour and paying the non-refundable deposit, you acknowledge you have read and agree to S.T.S. booking conditions.
The booking conditions are obligatory when S.T.S. confirms your booking by phone, fax, mail or emails.
 Prices and inclusions
Prices are based on the exchange rates and the real costs of the tour services at the time of writing this website. The prices are subject to change with prior notice.
Inclusions
Accommodation (from 1 to 5 star hotels, superior rooms, twin sharing)
All meals indicated in the itineraries
Ground transport throughout the tours (convenient road vehicles, boat, train, motorbike, tuk tuk, rickshaw, bicycle, horse-cart, cow-cart, or elephant)
All domestic flights indicated in the itineraries
All international flights indicated in the itineraries
Entrance fees to all the sites in the itineraries
Local English, French, German speaking guides throughout the tours
Gifts and maps
Exclusions
Visa to the country(ies) where the tour is taking place.
International flights to and from the country(ies) where the tour takes place.
Domestic and international airport taxes and surcharges.
All kinds of insurance.
All kinds of personal expenses and tips.
Any costs not indicated above.
Please note : S.T.S. tries to arrange full-board tours for travelers due to the fact that it may cost travelers more time and money to do by themselves. But yet, we can deduct some costs such as meals or entrance fees from the total tour price if travelers wish to arrange by themselves.
 Booking conditions
Ways of reservation
By email, fax, phone, or post
Reservation conditions
You must pay a deposit of 30% of the tour price when booking a tour 35 days before departure.
You must pay 20% more of the full payment 28 days before departure.
If you book a tour less than 28 days before departure, you must pay 50% of the full payment.
You will pay the rest 50% of the tour price when you arrive at the country of destination.
Terms of payment
Cash payment or bank transfer is acceptable. Transaction fee should be on your side.
Confirmation
Your booking is confirmed and binding when S.T.S. has received your 50% payment and sent you a receipt by email, fax, or post.
S.T.S. will always confirm your booking at the rate for a (7-10)-people- group, superior twin sharing room. S.T.S will refund you the overcharge balance if there are more than 10 bookings. If there are less than 7 bookings, your bookings will be automatically transferred to the next departure by S.T.S. unless you request to pay the undercharge balance for a smaller group or a withdrawal of your deposit.
 Cancellations
- If you cancel the trip 34 - 28 days before the departure, S.T.S. will refund your deposit.
- If you cancel the trip 27 – 14 days before the departure, you will lose 10% of the full payment.
- If you cancel the trip less than 14 days before the departure, you will lose 30 % of the full payment.
- If No show, you will lose 50% of the full payment.
- S.T.S. reserves the right to cancel the departure when there are less than 7 bookings unless you agree to pay the undercharge balance for a smaller group.
 Your trip
Please keep in mind that your trips are in Vietnam and neighbour countries where standards of accommodation, transport, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect.
Travelling with S.T.S. requires a certain measure of flexibility, good humour, and an understanding that the itinerary, accommodation and modes of transport may be changed due to circumstances beyond our control. S.T.S has the responsibility to make necessary changes without liability.
 Force Majeure
S.T.S. will not be responsible for any unforeseen or unavoidable events which are beyond our control such as: earthquake, storm, flood, war or threat of war, riot, strike, disease, fire, and similar events. In the case of Force Majeure, S.T.S. will do its best to maintain at your own costs as much comfort and safety for you as possible. However, S.T.S. will not accept liability and reserves the right to change or cancel trips.
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